Blackboard Student Support Center & HelpDesk (Web-based)
The Office of Information Technology's (OIT) Blackboard Student Support Center provides the students of the ConnSCU member institutions with a comprehensive multi-channel contact center in the use of Blackboard Learn and related applications. The support resources will include phone-based support, email submission, knowledge base, animated tutorials, tips and guides. View support resources: websupport.ct.edu
Submit a support ticket
If you did not find an answer to your problem at websupport.ct.edu you can submit a ticket to the HelpDesk.
To submit a ticket you must login to the support site at https://websupport.ct.edu/submit-help-ticket. Your "Student Support username" is the 8-digits contained in your NetID. Type in ONLY the 8 digits! Select "Community Colleges" as the answer to "Where are you from?" You will be contacted by email with a response during the HelpDesk hours of operation.
HelpDesk Phone and Hours of Operation
|Monday - Thursday||8:00 AM to 8:00 PM|
|Friday||8:00 AM to 5:00 PM|
|Sunday||1:00 PM to 9:00 PM|
Blackboard Maintenance Schedule
The Blackboard Learn maintenance window is scheduled to occur on Sunday mornings from 6:00 AM to 10:00 AM. During this time, Blackboard Learn may not be available. Please plan accordingly.
If an unscheduled maintenance period is deemed necessary, a message will be posted in Blackboard. Please check your "My Blackboard Learn" page for notifications.
On Campus Help
If you are on campus and need help with Blackboard, visit the Educational Technology Office during normal business hours of 9:00 am - 5:00 pm in Room 147A. You can also call to setup an appointment or email a question. Contact Katie O'Connell at 860-253-3109 or firstname.lastname@example.org.