Student Support Center & HelpDesk


Student Support Center & HelpDesk

The Office of Information Technology's (OIT) Blackboard Student Support Center provides the students of the ConnSCU member institutions with a comprehensive multi-channel contact center in the use of Blackboard Learn and related applications.  The support resources will include phone-based support, email submission, knowledge base, animated tutorials, tips and guides. View support resources:

Get help by phone or email with problems related to:

  • Login and password problems
  • Office 365
  • Blackboard  Note: some Blackboard problems (tests, quizzes,etc.) cannot be solved by the Helpdesk and they will recommend that you contact your instructor or local distance learning office.

Submit a support ticket

To submit a ticket you must login to the support site at Your "Student Support username" is the 8-digits contained in your NetID. Type in ONLY the 8 digits! Select "Community Colleges" as the answer to "Where are you from?" You will be contacted by email with a response during the HelpDesk hours of operation.

Submit Support Ticket

HelpDesk Phone and Hours of Operation

Phone: 860-723-0221

Monday - Thursday 8:00 AM to 8:00 PM
Friday 8:00 AM to 5:00 PM
Saturday Closed
Sunday 1:00 PM to 9:00 PM


Blackboard Maintenance Schedule

The Blackboard Learn maintenance window is scheduled to occur on Sunday mornings from 6:00 AM to 10:00 AM. During this time, Blackboard Learn may not be available. Please plan accordingly.

If an unscheduled maintenance period is deemed necessary, a message will be posted in Blackboard. Please check your "My Blackboard Learn" page for notifications.


In-Person Campus Help

If you are on campus and need help with Blackboard, visit the Educational Technology Office during normal business hours of 9:00 am - 5:00 pm in Room 147A. You can also call to setup an appointment or email a question. Contact Katie O'Connell at 860-253-3109 or