Student Support Center & HelpDesk

 

Student Support Center & HelpDesk

The Office of Information Technology's (OIT) Blackboard Student Support Center provides the students of the ConnSCU member institutions with a comprehensive multi-channel contact center in the use of Blackboard Learn and related applications.  The support resources will include phone-based support, email submission, knowledge base, animated tutorials, tips and guides. View support resources: http://websupport.ct.edu

Get help by phone or email with problems related to:

  • Login and password problems
  • Office 365
  • Blackboard  Note: some Blackboard problems (tests, quizzes,etc.) cannot be solved by the Helpdesk and they will recommend that you contact your instructor or local distance learning office.

Submit a support ticket

To submit a ticket you must login to the support site at https://websupport.ct.edu/submit-help-ticket. Your "Student Support username" is the 8-digits contained in your NetID. Type in ONLY the 8 digits! Select "Community Colleges" as the answer to "Where are you from?" You will be contacted by email with a response during the HelpDesk hours of operation.

Submit Support Ticket

HelpDesk Phone and Hours of Operation

Phone: 860-723-0221

Monday - Thursday 8:00 AM to 8:00 PM
Friday 8:00 AM to 5:00 PM
Saturday Closed
Sunday 1:00 PM to 9:00 PM

 

Blackboard Maintenance Schedule

The Blackboard Learn maintenance window is scheduled to occur on Sunday mornings from 6:00 AM to 10:00 AM. During this time, Blackboard Learn may not be available. Please plan accordingly.

If an unscheduled maintenance period is deemed necessary, a message will be posted in Blackboard. Please check your "My Blackboard Learn" page for notifications.

 

On Campus Help

If you are on campus and need help with Blackboard, visit the Educational Technology Office during normal business hours of 9:00 am - 5:00 pm in Room 147A. You can also call to setup an appointment or email a question. Contact Katie O'Connell at 860-253-3109 or koconnell@asnuntuck.edu.