Student Support Center & HelpDesk
The Office of Information Technology's (OIT) Blackboard Student Support Center provides the students of the ConnSCU member institutions with a comprehensive multi-channel contact center in the use of Blackboard Learn and related applications. The support resources will include phone-based support, email submission, knowledge base, animated tutorials, tips and guides. View support resources: http://websupport.ct.edu
Get help by phone or email with problems related to:
- Login and password problems
- Office 365
- Blackboard Note: some Blackboard problems (tests, quizzes,etc.) cannot be solved by the Helpdesk and they will recommend that you contact your instructor or local distance learning office.
Submit a support ticket
To submit a ticket you must login to the support site at https://websupport.ct.edu/submit-help-ticket. Your "Student Support username" is the 8-digits contained in your NetID. Type in ONLY the 8 digits! Select "Community Colleges" as the answer to "Where are you from?" You will be contacted by email with a response during the HelpDesk hours of operation.
HelpDesk Phone and Hours of Operation
|Monday - Thursday||8:00 AM to 8:00 PM|
|Friday||8:00 AM to 5:00 PM|
|Sunday||1:00 PM to 9:00 PM|
Blackboard Maintenance Schedule
The Blackboard Learn maintenance window is scheduled to occur on Sunday mornings from 6:00 AM to 10:00 AM. During this time, Blackboard Learn may not be available. Please plan accordingly.
If an unscheduled maintenance period is deemed necessary, a message will be posted in Blackboard. Please check your "My Blackboard Learn" page for notifications.
In-Person Campus Help
If you are on campus and need help with Blackboard, visit the Educational Technology Office during normal business hours of 9:00 am - 5:00 pm in Room 147A. You can also call to setup an appointment or email a question. Contact Katie O'Connell at 860-253-3109 or firstname.lastname@example.org.